Job Detail

Special Servicing and Collections Associate at SoFi
Healdsburg, CA, US
Description
SoFi is seeking experienced Collection Representatives who are passionate about customer service and have the skills and experience to deliver outstanding results. You will be a part of a meticulously assembled team that shares this passion for resolving delinquent loans at or ahead of target goals while delivering an outstanding member experience. The Collections Representative is responsible for improving collection rates by employing comprehensive collection efforts, skip tracing, and all duties subsequent to loan funding (e.g. customer payment, forbearances, due date changes) hardship requests, as well as monitoring ongoing portfolio delinquency levels. This role reports directly to the Manager of Loan Servicing.

By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.

SoFi has achieved significant growth, with big plans ahead. In just the last year, we've more than doubled our member base (300,000 strong), doubled loan volume ($8 billion in 2016), and grown our team from under 200 people to more than 1,000. We're preparing to go global, with expansion to Australia and Canada planned this year. And we're well capitalized to power all this growth, having raised $1.9 billion in equity backing. But we'll only be able to continue this growth with great talent, and that includes you.

As a Special Servicing and Collections Associate you will:

Work with customer to satisfy any deficient balances
Review, monitor, and engage with a high volume of customers per day
Review delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties
Accurately documents all account activities and pertinent information to include but not limited to verifications and demographic changes
Meet individual and departmental objectives set by department management
Efficiently asses and recommend action to borrowers concerning all other loan issues
Make recommendations to management for loans needing additional attention
Effectively use skip tracing tools to locate borrower information
Strives to continuously improve the quality and productivity of work
Be an important part of a lean but growing team with touch points across the organization
Some evening and weekend hours will be required.
At a minimum, you will need to possess the below experience or skills:

1 to 3 years’ of first or third party collection experience. Experience in a financial environment is desired; consumer delinquency and collections, credit underwriting, or customer service experience preferred
Strong ability to negotiate repayment plans for varying levels of delinquency
1 to 3 years of customer service experience with an aptitude in deescalating difficult situations
College degree desired. High school diploma or GED required
Exceptional organizational skills and attention to detail
Strong work ethic and pride in work product
Firm understanding of personal finance and credit industry best practices
Intermediate Excel skills and general computer literacy
Aptitude for working independently while maintaining a team first mentality
Ability to work under tight deadlines and exhibit grace under pressure
Desire to improve borrowers’ financial situation but ability to make tough decisions
Excellent written and verbal communication skills
Proficiency in Microsoft Office, Google and ability to learn proprietary systems
Ability to take on projects as needed
Benefits:

Catered lunches, a fully stocked kitchen, and onsite gym.
Competitive salary packages and bonuses.
A flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.