Job Detail

Technical Writer at SoFi
Healdsburg, CA, US
As a SoFi ​Technical Writer​, you will write cutting edge procedures and influence significant change with business leaders and stakeholders in a rapidly growing fin-tech company. This is your opportunity to take part in a movement that is spearheading a new way of lending by improving borrower experience and creating a true community for SoFi members.


2-3 years experience in an operational analysis or technical writing position or equivalent
BA/BS Degree strongly preferred
Positive, self-starter driven to exceed expectations and navigate a rapidly changing business model.
Experience writing scripts and storyboards for learning solutions preferred
Demonstrated advanced Project Leadership skills and collaborative success.
Experience in preparing, delivering written/oral presentations and recommendations to the team and Senior Management.
Strong understanding of knowledge base tools, Atlassian preferred.
Strong data & root cause analysis
Experience writing and implementing new content for custom, instructor-led learning materials and processes (Examples: Facilitator Guides, Testing Documents, Participant workbooks, job aids etc…)
Strong use and knowledge of Microsoft Suite
Ability to provide clear and concise feedback
Excellent verbal, written, reading comprehension and communication skills.
Ability to meet deliverables under tight deadlines
High attention to detail and the ability to multi-task effectively
Proven experience analyzing, interpreting and summarizing complex data as it relates to business policy and procedure
Experience with call flow technologies and strategies
Desired Skills:

Business writing experience

Catered lunches, a fully stocked kitchen, and subsidized gym membership.
Competitive salary packages and bonuses.
A flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.
401(k) and education on retirement planning. 

Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.