Job Detail

Site Operations Engineer at SigFig
Tucson, AZ, US
SigFig is tearing down the barriers to investing. We've raised $60 million to support our growth as the #1 Online Investment Advisor for large Financial Institutions. Help us define the next generation of investing!

We're looking for a Site Operations Engineer to join our team and of first responders for our 24x7 operations. Sigfig’s enterprise platform powers automated investment services for some of the largest financial institutions in the world. We need someone with a proven track record in troubleshooting and resolving network outages to ensure the stability and performance of our enterprise platform.


Analyze, triage, and resolve production issues using runbook procedures
Ensure incidents are resolved within the SLA window
Thoroughly document any issues that cannot be resolved and require escalation.
Manage prioritization of ticket queue in the ticketing system, providing and owning escalations of issues and escalation procedures
Perform system health checks and ensure proper communication occurs between shifts
Work cross-functionally with Infrastructure and Engineering teams to perform project work when required
Assist SRE and DevOps Engineers in generating new runbook procedures
Provide first point of contact for partner technical issues (inbound and outbound)

Experience working with and troubleshooting Linux operating systems
Experience with monitoring and alerting tools
Experience working with DC hosting providers and ISP’s for trouble-ticket tracking and resolution
Strong knowledge of Jira/Confluence ticketing systems
Experience with shell scripting and at least one other scripting language such as perl, python or ruby
Prior experience in a Site Operations, Help Desk, or IT Support role preferred
Exceptional communication skills - written and verbal, with the demeanor to carry out and interpret instructions, documentation, and procedures
Roll your sleeves up and get it done attitude - a self starter with minimal supervision
Team oriented - willing to help out others in the organization
Must be able to work 12 hour shifts

Competitive compensation packages
Medical, dental and vision benefits for employees and their dependents
Flexible vacation policy with uncapped time off
Catered lunches daily and a kitchen stocked full of drinks and snacks
Fitness subsidy
Commuter subsidy

SigFig is dedicated to making high-quality investment advice more accessible and affordable to investors of all wealth levels. Using a combination of design, data science, and technology, SigFig helps empower investors with the information and guidance they need to achieve their personal financial goals. Through partnerships with some of the world’s largest and most innovative financial institutions, SigFig seeks to help investors and advisors better manage their investments. Its enterprise technology accelerates time to market for its partners, while doing so in a secure, scalable, and compliant way. Its product, design, and growth labs fuel innovation, accelerate adoption, and create delight for clients.

Founded in 2007, SigFig is backed by leading financial institutions including Eaton Vance, Comerica Bank, New York Life, Santander InnoVentures, and UBS, as well as top-tier venture capital firms, including Bain Capital Ventures, DCM Ventures, Nyca Partners, and Union Square Ventures. The company is headquartered in San Francisco, California. Learn more at