Job Detail

Marketplace Operations Associate at Button
New York City, NY, US
Working at Button is one of the most fun, fulfilling, and challenging experiences you'll have - and it's one of the reasons why we were voted best place to work in NYC.

As an early member of the Button Operations team, you will be instrumental in helping our team scale by creating and documenting processes. You will work closely with Engineering, Sales, and Product teams to ensure that business knowledge is shared and documented. You will assist in a variety of strategic and operational initiatives that will unlock new opportunities for scale, efficiency, and revenue.


Manage every aspect of our company wide CRM tool (Salesforce)

Empower the sales and operations teams with reporting and business insights

Identify and implement new tools and process that will improve the operations team and the broader organization

Jump onto the front lines to support partners in collaboration with the Partner Success and Customer Experience teams

Aid in testing new integrations to ensure quality and consistency of Button’s technology

Assist in analyzing partner performance for business reviews conducted by the Partner Success team

Build a scalable help center that is the go-to source for questions about launching with Button


A history of success in project management, leadership, and sales in your academic and professional experiences

Fluency with various CRM tools, including Salesforce

Passionate about learning and growing in a challenging and fast paced environment

Eagerness to apply yourself to new concepts, challenges, and disciplines

Ability to synthesize and translate complex topics into easily digestible guides and presentations

A team-oriented approach to everything - you ensure that partner needs are addressed rapidly in conjunction with the Engineering, Product, Marketing, Partners Success and Operations teams

Outstanding organizational skills and the ability to manage multiple tasks at the same time

Enthusiasm for building process and knowledge sharing

Exceptional verbal and written communications skills


Tanner Hackett, Co-Founder and Head of Operations. Tanner oversees the Button marketplace, ensuring that our partners get the most value from Button’s services and technology with as little effort as possible. Prior to Button, Tanner helped to pioneer e-commerce in Southeast Asia as the Co-Founder and Managing Director of Lazada, the largest digital marketplace in the region. When he isn’t playing around in data, you can catch him riding around NYC on a Citi Bike.

Wyatt Harms, Marketplace Operations Senior Associate. Wyatt works on Button's Operations team building processes and collating partner data to help make Button the next big tech company. He's a big fan of summer nights on Button's rooftop and podcasts, among other things.

Gabriella Porrino, Partner Success Manager. As Button's partner success manager, Gabriella works for and with our partners to ensure they are getting the most value (and joy!) out of our platform. In her spare time, Gabriella bikes around NYC in search of tacos and/or vegan desserts.

Riane Williams, Customer Experience Manager. Riane manages our Customer Experience team at Button, making sure Button is providing the best support to our customers and partners. In her free time, you can probably find her at a concert, brewery, or somewhere abroad.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You can learn more about how we are making Button a diverse and inclusive environment through our perks and benefits here.