Job Detail

Customer Experience Associate at Tapingo
Denver, CO, US
Tapingo is the #1 mobile commerce app on campus. Students on 200+ college campuses around the US use Tapingo to get what they want, when they want, where they want. Come and join the Tapingo team on our mission to help customers save time and allow them to wait less, live more!

Do you love helping others? Solving issues? Join our Denver office as a Customer Experience Associate and help us define what it means to provide the best quality of support for our customers. You must possess a strong sense of empathy in difficult situations, be caring and eager to help. You will be the voice of Tapingo to customers and couriers. The ideal candidate is someone who is passionate about the customer experience, can work efficiently and is highly adaptable to a fast growing startup environment.
Responsibilities

Provide timely support to Tapingo users, help solve any issues related to the Tapingo service
Create an exceptional, personalized service experience for Tapingo users
Make recommendations based on feature requests and bugs reported by users
Troubleshoot user or courier problems with Tapingo app
Skills & Experience

Must live or be willing to live in the Denver area
Flexible schedule, willing to work off hours and weekends - we place associates on late-night, morning and afternoon shifts
Computer proficiency is required
Advanced problem-solving skills ­with the ability to think creatively to resolve difficult situations
Ability to quickly learn web­-based user support applications
Comfortable in a fast-­paced environment, subject to rapid change and uncertainty
High level of comfort and familiarity with smartphone applications (iPhone and Android)
Dependable and punctual with time management skills
Strong written and verbal communication skills
Bachelor’s degree or equivalent
Friendly and enthusiastic both over the phone and in-person
Experience with customer service and support software such as Zendesk and JIRA a plus