Job Detail

Merchant Support Specialist at Tapingo
Tel Aviv, IL
Do you love helping others? Are you tech savvy? If so, you’d be a great fit for our merchant support team! As a member of this team, you will be responsible for coaching and working with our campus and merchant partners to address any issues that may arise. From investigating equipment issues to identifying bugs, your curiosity will drive you to excellence in this role.

Core responsibilities:

Develop deep expertise in Tapingo systems and equipments

Create an exceptional, personalized service experience for Tapingo partners

Collaborate with Tapingo partners to troubleshoot equipment and technical issues

Identify thematic issues real-time and escalate to appropriate internal teams

Make recommendations based on feature requests and bugs reported by users or partners

Document all issues in CRM


Client services oriented

Great communicator and able to explain instructions thoroughly

Intellectually curious and loves problem solving

Computer proficiency required

Organized and ability to follow protocol

Strong attention to detail

Can-do attitude

Interest in networking/IT/troubleshooting

Previous experience in support role a plus!

Experience with JIRA and Zendesk a plus!