Job Detail

Director, Sales Operations at Button
New York City, NY, US
Working at Button is one of the most fun, fulfilling, and challenging experiences you'll have - and it's one of the reasons why we were voted the best place to work in NYC. We’re looking for a Director of Sales Operations to join our team and be responsible for defining, building and monitoring Button’s sales processes and systems across the merchant and publisher sales teams, while partnering with the Marketing, Partner Success, Partner Engineering and Finance teams to ensure the entire customer life cycle is managed in a single place. We seek to build a data driven process that is designed around creating value for all partners in our marketplace.


Be responsible for all aspects of quota setting, forecasting, sales process optimization, sales development, territory planning, and sales compensation administration

Establish a sales operations structure and environment that will promote and implement strategy and operational models to deliver high and consistent service levels to the organization to grow revenue

Influence CRM and sales technology strategy to scale a head of the business’ needs; ensuring that the strategy takes into account the full sales and marketing funnel

Develop and implement policies and procedures to ensure data integrity and cleanliness of the CRM with marketing, sales, product and business systems teams

Develop key performance metrics and dashboards that help the sales organization focus on performance drivers

Monitor and enforce consistent execution of all sales processes and activity goals as agreed upon with respective functions.

Work with accounting, finance and human resources to provide assistance with sales incentive compensation plans

Act as a sales advocate by balancing sales’ needs while managing reasonable expectations from an operations perspective

Participate in management decision-making processes concerning sales issues and procedures

Serve as an escalation point for the resolution of a process and/or system issue

Facilitate and audit deal review and approval procedures and policy compliance

Manage the evaluation and interpretation of data; identify trends that signal new opportunities or challenges and dangers; converts data trends into actionable sales processes and tactics

Over time build and manage a team of direct reports on the sales operations team


Extensive first-hand experience with progressive sales automation systems and demonstrated ability to improve sales productivity

Demonstrated ability to define, refine and implement sales processes, procedures and policies

Proven proficiency in identifying, diagnosing, and resolving problems of a levels of complexity, prioritizing critical client issues and identifying department needs

Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages and presentations

Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries

Strong technical, research, problem solving and collaboration skills

Ability to develop and present to executive management and board

Expert in BI tools and CRM systems Google Suite

Successful track record of working effectively at all levels within the organization

Influential negotiation skills are necessary

Bachelor's degree in business, sales/marketing, or related discipline, MBA preferred

7-10 years of experience working in sales, business or marketing operations, or business management and leading a team

Startup and SaaS experience strongly preferred, experience with marketplace and variable revenue models is a plus

Experience as a sales report manager is a plus

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You can learn more about how we are making Button a diverse and inclusive environment through our perks and benefits here.