Job Detail

Merchant Support Specialist at Tapingo
Denver, CO, US
Tapingo is the #1 mobile commerce app on campus. Students on 200+ college campuses around the US use Tapingo to get what they want, when they want, where they want. Come and join the Tapingo team on our mission to help customers save time and allow them to wait less, live more!

Do you love helping others? Are you tech savvy? If so, you’d be a great fit for our merchant support team! As a member of this team, you will be responsible for coaching and working with our campus and merchant partners to address any issues that may arise. From investigating equipment issues to identifying bugs, your curiosity will drive you to excellence in this role.
Responsibilities
Develop deep expertise in Tapingo's systems and equipment
Create an exceptional, personalized service experience for Tapingo partners
Collaborate with Tapingo partners to troubleshoot equipment and technical issues
Identify thematic issues real-time and escalate to appropriate internal teams
Make recommendations based on feature requests and bugs reported by users or partners
Document all issues in CRM
Skills & Experience
Flexible schedule, willing to work off­ hours and weekends
Client services oriented
Great communicator and able to explain instructions thoroughly
Currently live in (or be willing to relocate to) Denver
Intellectually curious and loves problem solving
Computer proficiency required
Organized and ability to follow protocol
Strong attention to detail
Can-do attitude
Previous experience in support role a plus!
Experience with JIRA and Zendesk a plus!