Job Detail

Merchant Support Specialist at Tapingo
Denver, CO, US
Tapingo is the #1 mobile commerce app on campus. Students on 200+ college campuses around the US use Tapingo to get what they want, when they want, where they want. Come and join the Tapingo team on our mission to help customers save time and allow them to wait less, live more!

Do you love helping others? Are you tech savvy? If so, you’d be a great fit for our merchant support team! As a member of this team, you will be responsible for coaching and working with our campus and merchant partners to address any issues that may arise. From investigating equipment issues to identifying bugs, your curiosity will drive you to excellence in this role.


Develop deep expertise in Tapingo's systems and equipment

Create an exceptional, personalized service experience for Tapingo partners

Collaborate with Tapingo partners to troubleshoot equipment and technical issues

Identify thematic issues real-time and escalate to appropriate internal teams

Make recommendations based on feature requests and bugs reported by users or partners

Document all issues in CRM

Skills & Experience

Flexible schedule, willing to work off­ hours and weekends

Client services oriented

Great communicator and able to explain instructions thoroughly

Currently live in (or be willing to relocate to) Denver

Intellectually curious and loves problem solving

Computer proficiency required

Organized and ability to follow protocol

Strong attention to detail

Can-do attitude

Previous experience in support role a plus!

Experience with JIRA and Zendesk a plus!