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Business Support Specialist



Customer Service, Operations
Dhaka, Bangladesh
Posted on Tuesday, September 20, 2022
About Augmedix:
Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.
Augmedix is on a mission to help clinicians and patients form a human connection at the point of care without the intrusion of technology. Augmedix’s solutions extract data from natural physician-patient conversations and convert it to medical notes in real time, which are seamlessly transferred to the EHR. To achieve this, the company’s Ambient Automation Platform uses Automated Speech Recognition and Natural Language Processing, supported by medical documentation specialists.
Leveraging this platform, Augmedix’s solutions relieve clinicians of administrative burden, in turn, reducing burnout and increasing both clinician and patient satisfaction. Augmedix is also leading the revolution in leveraging point-of-care data by making connections between millions of physician-patient interactions and analyzing them to deliver actionable insights that elevate patient care.
At Augmedix, we are striving to rehumanize healthcare by enabling doctors to deliver the most optimal care for patients. And the main driving force of our whole operation is the scribes. Scribes act as professional assistants to doctors and help them to deliver high-quality patient care. Augmedix backed by cutting-edge technology enables the process of Scribing & Transcribing to take place anywhere at any time all over the world. This industry has grown rapidly over the past few years and is projected to continue to do so moving forward. We are on track to hire and develop thousands of Scribes globally and you have an opportunity to join us and grow with us. We are looking for dynamic, tech-savvy, and English-fluent people who are passionate about helping others, to make our mission a success. If you want to be a part of this new era of healthcare, join us. The future of healthcare is driven by people -- and it starts with you!
You will have the opportunity to grow in our Business support team and work with talented people based in Dhaka and San Francisco (US).


  • Transcribing everyday customer feedback within the timeline
  • Managing the Country Director's day-to-day calendar, including making appointments and prioritizing the most sensitive matters
  • Organizing meetings including scheduling remote and in-person meetings, sending reminders, and organizing categories when necessary
  • Taking meeting notes that accurately reflect the decisions and discussions that took place during the meeting
  • Formatting information for internal and external communication – memos, emails, presentations, reports, etc.
  • Making travel arrangements, such as booking flights, and cars, and making hotel and restaurant reservations
  • Creating purchase order and purchase requisition to order materials, goods, and supplies
  • Using various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projects
  • Managing content on various social media including writing and editing posts, improving customer engagement, and promoting social media campaigns.


  • Excellent written, and verbal communication in English and documentation skills are essential.
  • Comfortable working hybrid/night shift to accommodate US time zones
  • Time-management skills, ability to establish reasonable and attainable deadlines for resolution
  • Graduates from any discipline. BBA/ MBA from any reputed university preferred.
  • Knowledge of excel/google sheets, PPT/ google slides, and professional email writing skills will be advantageous.
  • Fresh graduates can apply.
Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.