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Desktop Support Engineer



Customer Service
Bengaluru, Karnataka, India
Posted on Saturday, December 10, 2022
About Augmedix:
Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.
Augmedix is on a mission to help clinicians and patients form a human connection at the point of care without the intrusion of technology. Augmedix’s solutions extract data from natural physician-patient conversations and convert it to medical notes in real time, which are seamlessly transferred to the EHR. To achieve this, the company’s Ambient Automation Platform uses Automated Speech Recognition and Natural Language Processing, supported by medical documentation specialists.
Leveraging this platform, Augmedix’s solutions relieve clinicians of administrative burden, in turn, reducing burnout and increasing both clinician and patient satisfaction. Augmedix is also leading the revolution in leveraging point-of-care data by making connections between millions of physician-patient interactions and analyzing them to deliver actionable insights that elevate patient care.
About the role:
The Desktop Support Engineer will support corporate desktop and laptop devices, as well as basic network infrastructure. The role will support system uptime and maintenance for services and devices within the Augmedix organization. The right candidate will be highly organized and will be able manage multiple tasks and projects through to completion simultaneously.


  • Support for network-related issues specific to office wired and wireless environments
  • Installation and troubleshooting of Windows, Mac & Linux Based Operating Systems, Applications and Security Patches
  • Experience on basic hardware assembling and troubleshooting
  • Network (LAN) connection setup and troubleshooting for a computer
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
  • Knowledge on basic network protocols and configurations (i.e. Static routing, BGP, NAT, DHCP)
  • Inventory Management (Hardware, Software, Licensing)
  • Monitoring, Reporting and Documentation


  • Experience working with the following systems: Windows Server and Desktop Environments, Mac Workstations, VMWare ESXi, Cisco/Meraki Networks
  • CCNA or 5+ Years of information technology experience (Hardware Troubleshooting and Networking)
  • Knowledge of security policy requirements in a HIPAA environment is preferred
  • Experience in a quickly growing environment for infrastructure and clients
  • Willingness to work in Nightshift (EST and PST timezones)
  • Bachelor of Science in Computer Science and Engineering, Information Technology or Equivalent
Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.