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Team Leader - MDS Operations



Bengaluru, Karnataka, India
Posted on Thursday, April 20, 2023
About Augmedix:
Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.
Augmedix is on a mission to help clinicians and patients form a human connection at the point of care without the intrusion of technology. Augmedix’s solutions extract data from natural physician-patient conversations and convert it to medical notes in real time, which are seamlessly transferred to the EHR. To achieve this, the company’s Ambient Automation Platform uses Automated Speech Recognition and Natural Language Processing, supported by medical documentation specialists.
Leveraging this platform, Augmedix’s solutions relieve clinicians of administrative burden, in turn, reducing burnout and increasing both clinician and patient satisfaction. Augmedix is also leading the revolution in leveraging point-of-care data by making connections between millions of physician-patient interactions and analyzing them to deliver actionable insights that elevate patient care.
About the Role:
This role is responsible for supporting consistent, high quality service delivery to their assigned health systems. This role involves coaching Medical Documentation Specialists (MDS) in steady state and assisting Supervisors with daily operations.
The day-to-day of this role requires someone with a deep understanding of various clinician workflows/preferences, EHR systems, and internal MDS tools.


  • Reduce service disruptions by filling coverage gaps and troubleshooting MDS escalations/issues.
  • Remediate open MDS quality concerns on steady state accounts.
  • Coach steady state MDS to improve quality and efficiency by observing workflow, reviewing notes, and providing instructions on how to better utilize Augmedix tools (Notebuilder, S2T, etc) and health system EHRs.
  • Assist trainers with ramp ups as needed.
  • Assist supervisors with MDS scheduling and onboarding as needed.


  • Medical scribing and training experience
  • 8+ years of experience in Scribe operations and people Management.
  • Strong communication, organizational, and time management skills.
  • Proactive, detail-oriented, and able to execute in a fast-paced, dynamic work environment.
  • Passionate about helping others succeed and ensuring high quality customer service.

What we offer:

  • Competitive Pay.
  • Health insurance.
  • Transportation service (drop).
  • Daily Meals and refreshments.
  • Open and dynamic work environment.
  • Opportunity for growth and development within Augmedix.
  • A multitude of events, and social and networking opportunities.
  • Opportunity to work with some of the best and brightest minds in the healthcare industry of the US.
  • Working in one of the fastest-growing startups based in the US with a global presence.

Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.