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Asst. Operations Manager

Augmedix

Augmedix

Operations
Dhaka, Bangladesh
Posted on Friday, May 26, 2023
About Augmedix:
Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.
Augmedix is on a mission to help clinicians and patients form a human connection at the point of care without the intrusion of technology. Augmedix’s solutions extract data from natural physician-patient conversations and convert it to medical notes in real time, which are seamlessly transferred to the EHR. To achieve this, the company’s Ambient Automation Platform uses Automated Speech Recognition and Natural Language Processing, supported by medical documentation specialists.
Leveraging this platform, Augmedix’s solutions relieve clinicians of administrative burden, in turn, reducing burnout and increasing both clinician and patient satisfaction. Augmedix is also leading the revolution in leveraging point-of-care data by making connections between millions of physician-patient interactions and analyzing them to deliver actionable insights that elevate patient care.
The Asst. Operations Manager is responsible for ensuring safe, HIPAA-compliant, and efficient operations of our medical scribing operations. We are seeking an experienced assistant operations manager to help oversee daily operations and grow the company to new heights. We are looking for a sharp business mind, and excellent people skills, with proven success in collaborating with multiple departments toward maximum productivity. Additionally, the incumbent will have a proven ability to maintain an ideal workplace environment in line with US standards and help ensure a place of trust, diversity, and inclusion within the Operations team.

Responsibilities:

  • Interact with, and motivate employees to maintain a positive relationship and overall customer satisfaction
  • Manage a large team of medical scribes in services including but not limited to performance management, lead motivator, and other ancillary services such as training, scheduling, payroll, and transportation, but mostly help ensure the well-being of our employees
  • Collaborate with the BD Production and Training teams (who work at night and hybrid shifts) to ensure the right decisions are being made with regard to Clinician satisfaction and proper execution of Production plans
  • Coordinate with our Performance team to help manage quality concerns, customer satisfaction is the number one priority
  • Be a leader and mentor to the medical scribes and training and performance specialists assigned to the site (including performance reviews, orientation, etc.)
  • Create future leaders and set an ideal example of a professional for a team filled with young team members
  • Foster a positive environment that ensures zero tolerance toward verbal or physical harassment
  • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
  • Actively pursue strategic and operational objectives
  • Ensure operational activities remain on time and within a defined budget

Requirements:

  • Graduation (Bachelor’s) from a recognized, reputed & accredited university
  • Minimum 4 years of experience in a leadership position managing large-scale headcount in operations, training, and business development
  • Minimum 5-6 years of experience in Operational management, especially in the BPO sector will be preferred
  • Six Sigma or PMP certifications are preferred
  • Other Professional certifications (globally recognized) will be considered

Nice to have:

  • High customer satisfaction
  • Proactive intervention - prevent issues instead of firefighting
  • Outstanding management and leadership skills. Strong ability to prioritize and deliver timely work
  • 100% Compliance with AX policies and applicable regulations
  • AX values: you show great teamwork and are committed to providing a great customer experience
  • Ensure 100% shift coverage and efficient time management and utilization of resources

Work Shift:

  • Night Shift (on-site)
  • Monday- Friday
Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.