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Operations Analyst (NRT)



IT, Operations
Dhaka, Bangladesh
Posted on Tuesday, April 13, 2021
About Augmedix:
Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.
Augmedix is on a mission to help clinicians and patients form a human connection at the point of care with unobtrusive technology. Augmedix’s proprietary Notebuilder Platform extracts relevant data from natural clinician-patient conversations and converts that data into medical notes in real time, which are seamlessly transferred to the EHR. The company’s platform uses automatic speech recognition, natural language processing, including large language models, and medical documentation specialists to generate accurate and timely medical notes.
Leveraging this platform, Augmedix’s products relieve clinicians of administrative burden, in turn, reducing burnout and increasing both clinician and patient satisfaction. Augmedix is also leading the revolution in transforming point-of-care information into valuable structured data that can drive lower revenue cycle management costs, higher reimbursement levels and deliver important clinical feedback to the point of care.
About Augmedix:
Augmedix converts natural clinician-patient conversations into precise medical documentation and offers live support, including referrals, orders, and reminders, allowing clinicians to focus on what matters most, caring for patients. Augmedix services are trusted by over one dozen American health systems and hundreds of independent clinicians supporting medical offices, clinics, hospitals and telemedicine. Augmedix has been documented to save clinicians 2–3 hours per day, increase productivity by as much as 20%, and improve clinician work-life balance over 40%.
About the Role:
Our Scribe Operations Executives are responsible for ensuring smooth day-to-day operations by managing scribes & trainers, helping with implementation planning by leveraging scribe/trainer resources, issue escalations in a timely manner, and monitoring, tracking & presenting key statistical data.
We are honored to be recognized as a Red Herring Top 100 Company. We are creating a metrics-driven company culture that empowers employees to innovate, to learn about new technologies, to grow their careers, and to help each other to succeed. We want to challenge you with open-ended and complex problems and provide a mission-driven environment to help you achieve success and to improve patient health.


  • Ensuring accurate data collection from the scribes to determine day-to-day shift coverage and coordinating with the scribes for timely arrival.
  • Transport arrangement coordination for the scribes with the help of the facilities team and validating transport claims.
  • Keeping track of day-to-day operational data & analytics and updating them on appropriate trackers.
  • Presenting monthly updates to internal stakeholders and planning on mitigating variances.
  • Coordinating with various departments to collect and collate data to meet the security compliance standards and help with conducting security compliance audits.
  • Coordinating with US stakeholders for day-to-day operational and new implementation updates.
  • Creating and updating operational SLAs & SOPs.
  • Conducting & co-ordinating scribe engagement events to help with employee retention.
  • Initiating & conducting employee development programs to ensure scribe readiness before working on live implementation.
  • Help with troubleshooting key connectivity issues.


  • Bachelor's or Master’s Degree (Comp. Sci, Engineering would be a plus)
  • At least 2-4 years of work experience (Operations, Project Management would be a plus)
  • Strong written and verbal communication skills in English (this is a must)
  • Dynamic and Proactive mindset.
  • Ability to rationalize critical problems to key stakeholders.
  • Collaborative and Team Player mindset.
  • Hungry and eager for self-success.

Nice to haves:

  • Required-Moderately expert in Microsoft Office (Word, Excel, Powerpoint) and Gsuite (Docs, Sheets, Forms)
  • Optional-Good knowledge in systems, applications, networks, infrastructure, security & compliance.
  • Optional-Good knowledge in various resource management portals (Lucidchart, Confluence, Smartsheet)

Work Hour

  • Day Shift
Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.