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Creator Support Associate
PicsArt
Customer Service
Yerevan, Armenia
Posted on Tuesday, August 29, 2023
By joining us, you will benefit from
- An honest, open culture that emphasises feedback and promotes professional and personal development.
- Remote friendly setup — our team is distributed worldwide, from Armenia to US, UK, Germany, Spain and Romania.
- Wellbeing benefits (including a monthly wellbeing fund).
- Growing opportunities — based on your preference you can grow in the company as a people manager or as an individual contributor.
- An environment that fosters innovation and creativity, a culture with the ability to pilot new trends.
You will
- Assist users with all aspects of our software via live chat with a primary focus on customer satisfaction and aiming for end-to-end resolutions
- Offer step-by-step basic troubleshooting procedures depending on the user issue
- Alert and cooperate with the appropriate teams on app-related issues and bugs, troubleshoot and submit bugs to our developers, and act as the primary driver for issue escalation and feedback
- Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve
- Present regular reports based on customer complaints
- Ensure the implementation of and adherence to community guidelines and policies
- Contribute to long-term operational goals, automation, and workflow optimization
About you
- Clear communication skills and a strong command of the English language
- 1 year of experience in a customer-facing support role with experience in technical support & troubleshooting
- Working knowledge of customer relationship management (CRM) tools like Zendesk, Freshdesk, Salesforce, etc.
- Familiarity with Picsart, its features, and its audience
- Strong passion for visual art tools
- Strong interest and knowledge of technology. Advanced usage and quick learning of software, web, and mobile applications
- Collaborative mindset, openness to learning, and knowledge sharing
- Ability to take ownership of projects and tasks
- Knowledge of other languages would be considered a significant advantage, but not essential
What we seek and value most in our candidates
Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.
Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
Picsart, Inc. is an E-Verify Employer in the US. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
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