The role

SoFi at Work started in 2014 to help employees refinance their student debt. Since then, we’ve partnered with over 1,000 organizations and broadened our offerings to help people at every stage of their financial journey—through financial education, financial solutions, and contribution benefits.

Our Partnership Success Managers pick up where our Implementations team leaves off, working closely with employers, associations, and advisors across key industries (Tech, Law, Finance, Consulting) to understand their challenges, propose how SoFi at Work can help, and become their long-term partner. Your role will be cross-functional‌, working close with Sales, Marketing, Support, Data, and Product, enabling you to be the liaison between the partner and SoFi at Work ecosystem.

This position reports directly to the Head of Partnership Success.

What you’ll do:

• Own the overall relationship with your assigned partners in SoFi’s enterprise segment
• Build relationships with key external stakeholders to retain and grow revenue
• Manage the end-to-end partner lifecycle, including implementations, onboarding, driving utilization, renewals and product expansion
• Lead key partnership initiatives including quarterly business reviews, ongoing checkpoints, and escalations as needed
• Set, track and report on partner performance metrics to provide insights and benchmarking, share best practices, and drive business objectives
• Collaborate with marketing, product, engineering, operations, and business units to identify opportunities to drive growth with partners
• Work with stakeholders across SoFi to track and resolve product issues or concerns
• Be a champion for our partners and work with our internal SoFi teams to translate customer feedback into product insights
• Analyze internal business processes to identify areas of improvement, propose efficiencies, and oversee solution implementation

What you’ll need:

• BA/BS degree
• 2+ years experience in a senior customer success, management consulting, or account management role
• High proficiency with Excel, and PowerPoint, and Salesforce
• Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment
• Ability to translate data insights into actionable business strategies. Strong attention to detail
• Knowledge of SoFi products and platform features, capabilities, and competitive advantage
• Excellent verbal and written communication skills, including ability to create and present compelling decks/presentations for internal and external use
• Self-starter and hardworking, with a track record of success and drive for achievement
• Ability to work collaboratively with cross-functional partners such as marketing, engineering, data and business teams
• Flexibility for travel (approximately 10%)

Nice to have:

• Experience in the financial services industry; previous startup/fintech experience is a strong plus
• Experience selling corporate benefits and/or financial products to employers, associations, and/or financial advisors