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Employee Experience Program Manager



cottonwood heights, ut, usa
Posted on Tuesday, September 5, 2023

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

As our Talent Coordinator, you will be responsible for designing, implementing, and managing our comprehensive onboarding program. You will work closely with many members of our People Team and other Cross-Functional Departments to ensure that our new hires have a seamless and engaging onboarding experience. Additionally, you will coordinate logistics, including but not limited to the Value of the Month Program and recognition initiatives, as well as data and budget tracking for the team. Ultimately, you will help deliver equitable experiences that unlock every employee’s potential so they can grow, connect, and thrive

The ideal candidate

  • Has experience in end-to-end program execution
  • Is comfortable and enthusiastic about public speaking and customer/audience experience
  • Demonstrates resourcefulness in effectively completing a wide range of tasks
  • Has strong problem-solving skills and identifies and overcomes key barriers
  • Applies advanced knowledge in order to deal creatively with complex situations
  • Uses data to get to the truth and make principle-based decisions
  • Practices failing fast to learn, iterate and innovate
  • Is a master at agility
  • Leverages a growth mindset
  • Drives efficiencies with an acute attention to detail
  • Is a dynamic facilitator that can captivate an audience
  • Thrives on helping people grow, with a keen sense of humor

What you’ll do:

This position will support the Talent Management Team and work closely with cross-functional partners such as IT, Recruiters, Managers, PBP’s, etc. help deliver equitable experiences that unlock every employee’s potential so they can grow, connect, and thrive.


Leading our Global Onboarding program

  • Manage new hire forecast in partnership with recruiting
  • Coordinate global new hire invites and schedules
  • Manage automated new hire communications (new hires, managers, etc.)
  • Ensure orientation materials are flawless and always up to date
  • Maintain both our pre-arrival site and new hire portal so new hires can easily access the information they need to set them up for success
  • Oversee new hire swag orders, delivery and budget
  • Coordinate Executive Onboarding with PBPs and EAs
  • Gather insights on new hires' first-year friction points and contribute to a strategy to address, including research on external tools
  • Act quickly on Quarterly Onboarding Survey insights to improve the experience
  • Making recommendations for solutions with a full understanding of potential implications
  • Running after challenging problems

Overall Talent Team Support

This position will partner with the Talent Management team to help support seamless execution, data tracking and reporting including:

  • Track the Employee Experience Annual Budget and Forecasting
  • Oversee Vendor Management
  • Recognition (both recognition platform, Anniversary program and Employee Recognition Day)
  • Value of the Month-Motivation Monthly Content
  • Handling archiving process for all programming and data tracking
  • As-needed project management support for surprise and delight pop-up events
  • Expanding footprint by taking on multiple projects with department impact

What you’ll need:

  • Bachelor’s degree preferred
  • 3-5 years of work experience
  • Excellent project management and analytical skills.
  • Skilled in written and oral communications
  • Passion for being a creative and thinking outside of the box
  • Proven record of going the extra mile for your colleagues
  • Recognized care for culture development and employee engagement.
  • Ability to collaborate across all levels of the organization.
  • Experience with G-Suite, Microsoft Office, expense reports,
  • Ability to learn new technical tools quickly
  • Thrive in helping others and fostering a collaborative, uplifting atmosphere.
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.