Job Detail

Head of Quality Assurance at hims & hers
United States of America

Hims and Hers offers a modern approach to health and wellness. Our mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives. That starts with creating an open and honest culture of care that is accessible for everyone, no matter who you are or where you live. Since launching in November 2017, we’ve raised over $200MM in funding and are one of the fastest growing direct-to-consumer brands in history.

We’re looking for a Head of Quality Assurance to work with engineering, design, and product management to ensure hims & hers customers have the best possible experience. This role will challenge you to build new QA processes and hire/manage a team to perform manual testing,

Responsibilities: 

  • Develop processes, plans, and identify resourcing opportunities as we scale and grow our technology organization.
  • Craft appropriate test plan strategies  for product experiments and new feature launches.
  • Proactively track, reproduce, and triage outstanding bugs with our Customer Success team and drive issues to resolution.
  • Build and keep up to date regression tests.
  • Work seamlessly across our clients (iOS, Android, Web) and back-end systems.
  • Maintain our QA device suite.
  • Find innovative ways to continually improve the QA process
  • Record incidents, coordinate corrective actions, and lead post-mortem analysis.

Experience & Skills: 

  • 4+ years of release management or QA experience
  • Experience in manual QA testing for mobile or web products.
  • Previously worked with engineers, product managers or designers.
  • Ability to work with cross-functional teams and prioritize among conflicting needs
  • Attention to detail and systematic thinking.
  • Experience with black box and white box testing with understanding of/experience with SQA methodologies, techniques, and approaches
  • Clear communication
  • Experience in automation testing is a plus
  • Coding experience in Java, Python, Swift, or any other coding language is a plus
  • Experience with performance, stress, unit, API, integration, and security testing is a plus
  • Experience working in a related technical integration capacity (build/integration engineer) is a plus 
  • Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.