Job Detail

IT Administrator at Revel Systems
Vilnius, LT

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

In 2019 our Vilnius office was nominated as the second best place to work among IT companies in the Lithuanian Top Employer election (“Super Darbdavys 2019”).

 

Position Summary

The main duties for this role is the IT support (software, hardware, and technology) of the local office in Vilnius with remote support for United States, London, and Sydney offices. This will also include global Contact Centre administration -  ensuring scope, resources and schedules are maintained with changes assiduously controlled

Responsibilities

  • Design, installation, upgrading, operation, control and maintenance of network, voice and desktop infrastructures
  • Ensure the availability of all relevant systems, through the implementation and management of maintenance, monitoring and change control strategies
  • Specification and ordering of equipment, software and services
  • Maintain up to date and effective documentation on all relevant IT systems, services and procedures
  • Ensure security on all systems and legal requirements are met
  • Provide where necessary out of hours support of the IT systems
  • Work in internal IT CRM system – Salesforce - Service Cloud
  • Manage, deploy and support hardware (PC, Mac, printers, phones, and related peripheral devices)

Requirements

  • Experience working with Contact Centre IT applications and infrastructure delivery experience is highly preferred
  • Experience working as a System Administrator
  • Able to articulate complex technical information to remote teams as well as non-technical people
  • As is typical in IT, this is not the “usual” 9-5 job - some flexibility is required, particularly when working on projects or issues of significance
  • Logical and practical in approach to solving complex problems
  • Experience with supporting and deploying Apple products is a plus
  • Understanding and troubleshooting the essentials of wired and wireless connectivity
  • Strong verbal and written communication skills in English are necessary

Why Revel?

  • We care about technology and quality: our tech initiatives are bottom-up
  • We offer a unique cultural environment: supportive leadership, Agile values,
  • We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success feedback culture, recognition of professional accomplishments
  • We care about you: employee health insurance, accident insurance, referral bonus
  • We take your career seriously: 40% of our employees changed roles in 2019
  • We invest in you: internal training programmes and free Udemy license for training online
  • We recognize our talents: our Best of the Best receive rewards every quarter, next year they are going to California, would you like to join?
  • We have fun: office happy hours, board game nights and company outings


Salary 

  • 1764 Eur/month gross salary

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