Job Detail

Sales Engineer at UJET
San Francisco, CA, US

About Us


UJET’s awesome technology is disrupting the customer support space. Our SaaS platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience. Join our team as we revolutionize the customer experience! View a demo of our patented Smart Actions here:



As a Sales Engineer at UJET, you will have the opportunity to work with some of the best and brightest people in Customer Support. In this role, you’ll partner with Sales to identify prospective customer’s business challenges and map their organizational needs to the capabilities of UJET’s industry-leading platform. If the opportunity to work in a fast-paced environment that challenges you to grow both personally and professionally, please read on.


  • Collaborate with Account Executives in a fast-paced sales environment to identify and uncover customer business goals, needs and pains
  • Demonstrate the value proposition of the UJET platform and solutions through highly customized product demonstrations
  • Create strategic and technical sales strategies, presentations and product demonstrations for mid-market and enterprise level customers
  • Provide responses to RFPs and RFIs, and assist in responding to security questionnaires
  • Leverage knowledge of the product and development skills to create scalable technical demonstrations and proof-of-concept use cases for the pre-sales solutions consulting team
  • Support the Sales Team and Solutions Consulting Team by creating and developing customer-facing journeys and demonstrations



  • 3+ years’ business experience with at least 2 years in a client facing sales, presales, consulting, or technical architect role, preferably selling cloud solutions to support, sales, or marketing organizations
  • Experience selling support, CRM or other SaaS solutions is highly desired
  • Hands-on experience working with one or more popular CRM systems (Salesforce, Zendesk, Microsoft Dynamics, Sugar CRM, SAP, etc.)
  • Experience providing solutions to customers
  • Proven team player – knows how a great team functions and scales
  • Proficiency in learning new web-based software solutions
  • Experience with technology stacks including CRM, Communication Platforms, Analytics, Personalization technologies and homegrown customer databases
  • Proficiency in learning new web-based software solutions
  • Highly dependable, self-starter, and high energy with a positive attitude
  • Excellent organization and time management skills
  • Excellent communication skills - written, verbal, and presentation
  • Bachelor's Degree from an accredited college or university, or equivalent experience.


Nice to Haves:

  • Experience working in Telecom or Networking
  • Experience integrating solutions using REST and web service APIs



In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!

UJET is an Equal Opportunity Employer.