Bill.com is a leader in financial process automation for small businesses and mid-size companies. Making it simple to connect and do business, the Bill.com Back Office Cloud digitizes, automates and simplifies legacy payment and financial processes. With an integrated, end-to-end platform, Bill.com leverages artificial intelligence to reduce manual work, and provides a cloud workspace to help run your business anytime, anywhere. The company partners with many of the largest U.S. financial institutions, more than 70% of the top 100 U.S. accounting firms, and major accounting software providers. Bill.com manages more than $70B in annual payment volume across ACH, virtual cards, checks, and international payments. The company has offices in Palo Alto, California and Houston, Texas. For more information, visitwww.bill.com or follow @billcom.
We are turning our CS organization into a competitive force, evolving beyond great operational execution towards customer experience, advocacy and a moving to become a key differentiator in our industry. We’re looking for a Manager of Customer Success to improve the customer experience, help Customer Advocates grow and develop in their careers with Bill.com
, and achieve target SLA’s/customer satisfaction goals. Our Managers lead people, manage process evolution, and focus on driving continuous improvement throughout the Customer Success organization. This is an opportunity for a growth minded leader to get in on the ground floor of growing the Houston office for a rapidly expanding Fintech company, and have a lot of fun along with way.
● Humble – No ego
● Fun – Celebrate the moments
● Authentic – We are who we are
● Passionate – Love what you do
● Dedicated – To each other and the customer