Bill.com is a leader in financial process automation for small businesses and mid-size companies. Making it simple to connect and do business, the Bill.com Back Office Cloud digitizes, automates and simplifies legacy payment and financial processes. With an integrated, end-to-end platform, Bill.com leverages artificial intelligence to reduce manual work, and provides a cloud workspace to help run your business anytime, anywhere. The company partners with four of the largest U.S. financial institutions, more than 70 of the top 100 U.S. accounting firms, and major accounting software providers. Bill.com manages more than $70B in annual payment volume across ACH, virtual cards, checks, and international payments. The company has offices in Palo Alto, California and Houston, Texas. For more information, visitwww.bill.com or follow @billcom.
The Knowledge Base Analyst will assist with creating, maintaining, and optimizing content on BillOpedia for our internal support resource and external help centers. The knowledge base system is used for the external customers, as well as the internal teams to support the efficient handling of customer interactions. The Knowledge Base Analyst will focus on increasing self-service and contact deflection using Contentful application and Solvvy as a self-help resource. Core responsibility will be to review content usage reports on a daily basis, evaluate the effectiveness of the self-help knowledge base and contact deflection rates and analyzing data with the higher focus on improving the customer experience and reducing inbound contacts.
● Humble – No ego
● Fun – Celebrate the moments
● Authentic – We are who we are
● Passionate – Love what you do
● Dedicated – To each other and the customer