Job Detail

Operations Manager / COO Candidate at CADDi
Tokyo, JP
Role / Position

COO candidate manager

Offer details

・ Formulation and execution of various operation-related KPIs
・ Improvement of work flow ・ Automation planning and execution (cooperation with engineers)
・ Feedback from users to product team
・ Service level for customers = QCD (Quality, Cost, Delivery) Improvement
/ Team personnel planning, recruitment activities for
members, member education, various manuals
, response contents / simplification of time and system introduction / improvement for response contents

Necessary work experience and skills

・ Experience in setting and executing KPIs in organizational units ・ Experience
in building and improving the business flow itself
・ Employee management experience regardless of employment type

Welcome requirement

・ Internal or external sales ・ In-house sales ・ Experience building or operating a customer support center from scratch (regardless of industry)
・ Working experience in an IT company (especially an owner company)
・ Experience handling Internet services (B2C / C2C questions) )
・ Worked product handling experience (design, sales, procurement, production management, etc.)
・ Drawing comprehension ability
・ Order management experience
・ Web service improvement experience


Specific examples of desired figures

・ Those who can strongly sympathize with our philosophy ・ Those who
are highly motivated to learn and like to learn new things
・ Those who can respond flexibly to enjoy change
・ Those who are highly motivated to achieve goals and stick to results

Rewarding work

◆ As an organization startup experience
/ management executive candidate, you will participate in the discussion from the setting of KPI of the company-wide organization and actively lead.
-For sales organizations, we will leave KPI setting, team management and hypothesis testing from scratch.

◆ Experience in product development
・ In order to feed back the customer's voice to product development, we can experience product creation together with engineers.
・ In particular, you will be responsible for creating automated ordering logic and feedback for creating optimal ordering algorithms.
・ You may be invited to start up new businesses.

Working environment and benefits

◆ transportation expenses paid (up to principle 30,000 yen)
◆ (If you exceed the fixed time period, separately paid) overtime
◆ Social Insurance conditioning (employment, workers' compensation, health and welfare pension)
◆ office in a non smoking-smoking areas
◆ education maternity leave system
◆ Refresh leave
◆ Marriage leave & congratulations
◆ Birth leave & congratulations
◆ Rebirth leave
◆ Nursing / care leave
◆ Short working hours 
Remote work under certain conditions
◆ Babysitter support
◆ Ningu dock
◆ Influenza vaccination
◆ Office drug
◆ Health checkup and gynecological examination expenses
◆ Moving subsidy
◆ Free snack drinks ◆ Supplying
PCs and displays of desired specifications
◆ Book purchase system
◆ Language learning support
◆ Manufacturing experience
◆ External training support
◆ 1on1 ・ Mentor system
◆ CADDi Award
◆ Excellent support
◆ extracurricular activities system
◆ united off-site training camp
◆ monthly drinking
◆ weekly whole MTG
◆ team lunch institutional
◆ ongoing organizational health Improvement

Employment status

Regular employee
* Determined based on experience, skill, and age.
* Trial period 3 months (no change in treatment)

Expected annual salary / salary

7 million yen to 12 million yen
* Stock options may be granted in some cases
* Includes 45 hours a month of overtime work. The excess will be paid separately.
* Salary increase: Semi-annual

Working hours

9: 00-18: 00 in principle (break 60 minutes)

Working place

1-4-1 Kuramae, Taito-ku, Tokyo 111-0051 Access: 6 minutes on foot from Exit A1 of Kuramae Station on the Toei Subway Asakusa Line 8 minutes on foot from the East Exit of Asakusabashi Station on the JR Chuo / Sobu Line “Kurazen Station on the Toei Subway Oedo Line ”Exit A6, 13 minutes on foot

Interview flow

▽ Primary interview: Personnel
▽ Final interview: Representative / Management

Appointment * Approximately two weeks are planned from application to appointment.