Job Detail

Risk Operations Analyst/Investigator at
Palo Alto, CA, US
About is a leader in financial process automation for small businesses and mid-size companies. Making it simple to connect and do business, the Back Office Cloud digitizes, automates and simplifies legacy payment and financial processes. With an integrated, end-to-end platform, leverages artificial intelligence to reduce manual work, and provides a cloud workspace to help run your business anytime, anywhere. The company partners with four of the largest U.S. financial institutions, more than 70 of the top 100 U.S. accounting firms, and major accounting software providers. manages more than $70B in annual payment volume across ACH, virtual cards, checks, and international payments. The company has offices in Palo Alto, California and Houston, Texas. For more information, or follow @billcom.
As part of’ s Payment & Risk Operations team, this position will be responsible for assisting in key processes and activities associated with the operations risk management for
Professional Experience/Background to be successful in this role:
This position requires a person who can roll up their sleeves and make things happen, has strong risk experience in ecommerce, and/or has a successful record of accomplishment in the digital payments space with a focus on loss reduction, investigations, fraud and business enablement. This person must have a passion for the preservation of the customer experience while reducing’s exposure to fraud and risk for all customers.


    • Has 3-5 years of risk experience preferably in ecommerce, payments or financial services
    • Possesses strong data analysis and investigative reporting skills
    • Puts a high value on accuracy and completeness of work
    • Has the ability to communicate clearly, sensitively and effectively with customers while investigating suspicious activity
    • Has proven ability to learn and adapt to new processes and procedures
    • Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously.
    • Is proficient in using Excel to create spreadsheets, models and reports
    • Knowledge of ACH Payments
    • Ability to work from 9:30am - 6:30pm Monday thru Friday
    • Cross functional experience
    • Ability to make decisions
    • Ability to resolve conflicts
    • Knowledge of SAR, OFAC and AML
    • Ability to verify documents
    • Can contribute to process improvements
    • Ability to make sound judgment calls

Competencies (Attributes needed to be successful in this role):

    • Functional/Technical Expertise
    • Fraud Investigation
    • Innate curiosity for risk management
    • Learning Abilities/Tech Savvy
    • Communication
    • Proactive Approach
    • Team Player
    • Problem solving
    • Judgment

Upon successful training of training, you will be empowered to perform the following:

    • Review and assess new customer accounts for risk exposure 
    • Review and analyze daily transaction alerts for loss exposure 
    • Assist with daily OFAC scans 
    • As needed, contact customers regarding missing documentation or clarification regarding verification documents
    • Analyze credit reports to evaluate risk and make appropriate credit decisions 
    • Make recommendations for process improvements related to fraudulent activity and risk monitoring
    • Partner with the product team in the design, implementation of internal controls and risk mitigation strategies to protect our customers 
    • Participate in QA testing as needed.
    • Identify, research and highlight trends, making mitigation recommendations
    • Participate in fraud/risk related trainings, meetings and webinars
    • Case Management
    • SAR Filing
    • Jira Filing
    • Return Analysis
    • Train new hires
    • Assist in audits Culture:
●      Humble – No ego
●      Fun –  Celebrate the moments
●      Authentic – We are who we are
●      Passionate – Love what you do  
●      Dedicated – To each other and the customer