Job Detail

Customer Success Manager at Art19
Oakland, CA, US

ART19 is seeking a bright and ambitious individual to help customers succeed using our platform and ensure they receive swift and proper care when resolving any challenges that arise. This is an opportunity for someone who is looking to work with many of the top podcasters in the industry. The Customer Success Manager will focus on navigating customer’s requests as they arise as well as helping to efficiently onboard our growing customer base. This person will be the first member of our newly created Customer Success team, working directly with our Customer Success Director and our Support team. 

 

  • Title: Customer Success Manager

  • Location: San Francisco Bay Area / Oakland

  • Reports to: Director, Customer Success

  • Type: W-2 Full-Time

  • Equity Plans

  • Competitive compensation package

 

Duties and Responsibilities: 

  • Building and nurturing collaborative relationships to ensure that new and existing customers gain the most they can from our platform

  • Helping to implement a smooth onboarding process for new customers

  • Updating help center documentation and materials to help educate customers

  • Becoming an ART19 platform expert and learning the ins and outs of the podcasting industry

  • Maintaining strong communication with our Customer Support team members, and escalating urgent customer issues appropriately

  • Working across departments to ensure customer issues are resolved, and communicating resolution to appropriate stakeholders

  • Cataloguing customer feature requests and sharing them with the Product team

  • Providing our customers with configuration advice, training, and problem resolution

 

Requirements:

  • Bachelor's degree or equivalent work experience

  • Experience in a customer facing role

  • Strong verbal and written communication skills

  • Proficiency with modern business software and tools such as MS Office, Google Business Suite, DropBox, Slack, etc. 

 

Preferred:

  • A love of podcasts

  • Experience with a helpdesk platform such as Zendesk

  • Experience working for a SaaS company

  • Experience with digital ad tech

  • Experience with digital audio

  • Knowledge of SQL 

 

Benefits

ART19 offers a competitive benefits package, including equity and unlimited time off! Work inside a collaborative team environment with a great culture. This team works hard but also knows how to have fun and reward their employees.

 

About ART19:

ART19’s leading audio platform provides cutting-edge tools for on-demand hosting, distribution, ad serving, and audience measurement. The company powers hundreds of millions of podcast downloads every month handling more scale than anyone in the industry. ART19 enables publishers to manage all content and ad operations in one place, offering best-in-class targeting capabilities, seamless integration with listening platforms and a flexible infrastructure to continuously enhance revenue opportunities for its clients.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.