PicsArt is looking for a User Success Support Specialist (Spanish) who will provide technical assistance to users over email and other social channels, as well as monitor PicsArt community activities. As a User Success Support Specialist you will become an important member of the Customer Support team, influence the company's continued success, and represent PicsArt to its customers.
Strong written and communication skills of Spanish and English; knowledge of other foreign languages is a plus (Russian,Chinese, Korean, Arabic);
Experience with Mobile Operating Systems;
Experience in Technical Support/Customer support;
Knowledge of social networks and community management skills;
Familiar with the PicsArt product and confidence in the ability to explain feature functionality, scenario-based use-cases and limitations to a non-user;
Ability to coordinate work within the team and communicate with other teams;
Ability to take ownership of work;
Ability to respond to issues and meet deadlines;
Strong passion for visual art tools;
Strong communication & organizational skills.
Assist customers with all aspects of our software via email with a primary focus on customer satisfaction;
Establish relations and communicate with leading artists in the network;
Identify and report on community trends to internal teams;
Alert and cooperate with the appropriate teams on community and app-related issues;
Work extensively with other teams and business units;
Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution;
Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve;
Present weekly Reports based on Customer Complaints;
Help implement community guidelines and policies.
What we seek and value most in our candidates:
Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.
You will be working in an environment with more than 1000 servers in 4 data centers on different continents, delivering over 95 billion monthly requests and 10Pb monthly traffic.
PicsArt is the world's largest creative platform for social media editing, with more than 130 million monthly active users and influencers. PicsArt community creates, remixes and shares nearly 1 billion images every month; the company has amassed one of the largest open-source collections of content in the world, including free-to-edit photos, stickers and more. PicsArt is available in 30 languages for free and has a subscription on iOS, Android and Windows devices. Headquartered in San Francisco with offices in Yerevan, Armenia, Los Angeles, and Beijing.